Complete Your Polco Profile

Follow these steps to complete your Polco profile settings, whether you're preparing to publish custom content or start a benchmark survey. Filling out your profile helps recipients recognize who is sending the surveys or polls, increasing engagement.

Polco Profile Settings

Start by navigating to the Profile tab in the left sidebar and update or upload the following:

• Profile Logo: Your organization’s or jurisdiction’s official logo.
• Profile Name: Your organization or jurisdiction name.
• Posted By: For example, "City Staff" or "Mayor X."
• Description: A brief message, like “Polco City is asking for your input...”

Make sure to click Save after each update!

Sampled Survey Settings

If you're conducting a benchmark or custom survey with mailed invitations, complete the Sampled Survey Settings section under the Profile tab. If you don’t see this section, contact your Customer Success Manager for assistance.

Here’s what to include:

• Organization's logo (can be the same as the profile logo).
• Name, title, and signature of the person signing the survey invitations (typically a mayor, city manager, or similar leader).
• A phone number for respondents to verify the legitimacy of the survey.
• A return mailing address for your organization.
• Zip codes for the sampling process.
• GIS shapefiles that define your jurisdiction’s boundaries.

When done, scroll up and click Save in the top right corner to confirm your changes.