In our last post, we discussed the steps localities need to take to effectively engage their citizens and close the feedback loop. Following this process is an important first step to online citizen engagement and once you start down that process, you'll find yourself with many more valuable opportunities to engage with your constituents.
Sometimes this can create uncertainty, as it may not be clear exactly how to take advantage of the new opportunities. This uncertainty takes many forms, from “what should I ask” to “how should I ask” and everything in between. We’re going to use this space to address these two most common concerns, and end with a challenge to see where others have had success in online question asking!