Local governments need survey results that are representative and reliable. When data never hatch into action, the fault often lies with the process itself. A cracked survey process can hurt response rates, yield inaccurate data and hinder the usefulness of those results.
So, whether working with an outside firm or conducting a community survey in-house, it is important for Cities and Towns to avoid these ten common mistakes. READ MORE.
Public service often means taking the hits and keeping the smile on your face; keeping your comments to yourself and helping the angry customer; or owning up to a failure without deflecting it onto others. As public servants, this is what we do. I recently was listening to NPR on a Saturday, as I often do while my weekend chores, and I heard a story that truly inspired me in this regard. It wasn’t even the entire story, but a part of the story where Dr. Anthony Fauci shares his wisdom on what I see as the heart of public service. In the face of harsh criticism, don’t take it personally. Cut through the harshness and respond to the message. READ MORE.